We’re hiring a Customer-Relations Manager

UPDATE, 13 Feb 2012: We’ve renamed this position ‘Customer Relations Manager’ to make it clearer. Our initial title, ‘Outlet Champion’, could be confusing if you don’t know Paperight well yet. Same job, different title. This post has been updated to reflect the change.

UPDATE, 21 March 2012: This position has been filled. We’ll be announcing our new team members on the blog soon.

We need a Customer Relations Manager to sign up new outlets, and to work with outlets to make Paperight truly useful to them. Paperight’s success depends on our outlets: if outlet staff are happy, we’re happy.

Any business or organisation can register as a Paperight outlet. So outlets will include photocopy businesses, NGOs, schools, colleges, libraries and more. The Customer Relations Manager will

  • travel a lot to meet outlet managers in person
  • be the first to answer the phone or email when outlets get in touch
  • collect and analyse outlet feedback and website usage, to teach us how to serve them better
  • lead the planning and execution of marketing efforts.

And a bunch of other things. We’re a small team with specific goals, and we all contribute to achieving them in ways that can change from day to day.

We’re keen to hear from people who have worked with service-oriented retailers before, ideally in a sales or marketing role. But more importantly, we want to hear from people who believe in our mission: to put every book within walking distance of every home within five years.

This is a contract position for six months that pays R12000/month, with possibility of renewal for a further period. We’ll cover travel expenses too. The office has great coffee and even nicer people.

Apply by emailing:

team [at] paperight [dot] com

Note: Your cover letter is much, much more important than your CV. We want to know about you as a person in the cover letter, a motivation for why you want to work with us. If you have a blog or Twitter account, let us know – an outward-looking life, online or otherwise, scores extra points. We’ll then have a phone conversation with people we think may be a good fit.

There’s no deadline: we’ll update this post when the position’s filled.

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