Category Archives: Website updates

Updating our publisher and outlet agreements

UPDATE, 21 August 2014: Read more here about why we’re making these changes.

In a short while, we’ll be rolling out a major new addition to our service: the ability to get a licence to make a legal photocopy of a book. We’ll say lots more later about why that’s a huge step for publishing.

For now, we’re updating our standard agreements with publishers and outlets to accommodate the new service. Importantly: if you don’t actually use our photocopy-licensing service, nothing changes for you. The updates to the agreement only add some wording to cover the use of the new service. But of course we hope you will use it.

I’ll explain in detail what exactly we’ve changed in each agreement. I’ll quote the paragraphs we’ve changed, strikeout words we’ve removed, and put new wording in bold.

Outlet agreement

Our first update is to the opening section where we describe how Paperight works:

Paperight acts as an agent between publishers and outlets. Its website paperight.com creates instant printing and photocopying licences between publishers (or rightsholders of other kinds) and outlets, which are printing businesses and other organisations such as copy shops.
As an outlet user (e.g. a member of staff at a copy shop), when a customer asks you for a book from Paperight:

  1. find the book on paperight.com
  2. fill in the customer’s details and what you’ll charge them in addition to our licence and service fee
  3. click ‘buy now’ to get your licence
  4. click ‘download’ to download the PDF or photocopying licence and print it out
  5. for photocopying licences, stamp and sign the licence page and bind it with the photocopy
  6. delete the PDF from your computer to prevent unauthorised distribution.

This is pretty obvious: we’ve added references to photocopy licensing.

Because we expect photocopy-licensing to be used mostly by schools and colleges, we’ve broadened the description of outlets to include ‘other organisations’, not just copy shops.

The most important addition is step 5: you must print, stamp and sign the photocopy licence page and bind it with the photocopy. That way, each photocopy comes with original proof that it’s a fully legal photocopy.

Next, we’ve made small changes to the ‘Definitions’ section:

Publishers (or other rightsholders) have appointed Paperight as an agent to provide specific printing licences to outlets to print or photocopy the books listed on paperight.com.

In the ‘Termination’ section, a one-word change, since now licences might be for printing or for photocopying:

You may close your account from your dashboard on paperight.com, either by disabling the entire account, or by removing your agreement to these outlet terms specifically. While your account is closed or while you have removed your agreement to these outlet terms, the terms of this agreement still apply to existing print licences (i.e. licences you have already acquired) and any monies owing between the parties.

In the ‘Licences’ section, we’ve changed a few words:

All documents on and from Paperightlisted on paperight.com are subject to copyright. That means you cannot make any extra copies without a new licence (unless specified otherwise on the document itself).

That change was just for clarity, it doesn’t change meaning. The next few changes to wording are also just for clarity:

When you download a Paperight document or a photocopy licence, by default you have a licence to print that document once. If one customer needs multiple copies, include multiple copies in your licence when you buy it. Then you are allowed to print the document that number of times for that customer. (E.g. if when purchasing you select ‘Number of copies: 3′, you may print that document 3 times for that same customer.)
You must provide the customer’s full name every time you buy a licence. If the customer is an institution, include the name of their representative (such as the person placing the order with you).
On PDFs from paperight.com, the customer’s name will then appear on each page of their document, along with a unique tracking code. We recommend including the customer’s phone number as well, so that you can contact them if needed, and uniquely identify them among other customers with the same name.
You must not reprint one customer’s document for another customer.
Each licence only allows you to print out a document once, and to sell that print-out to a customer. Once you have printed a document, you must delete all copies of the digital files you have downloaded. You may not give or sell the digital files to anyone.

In the ‘Credits’ section, a tiny change for clarity:

Credits are pegged in value to the US dollar, but are not necessarily converted at a 1:1 rate. Any amounts shown on paperight.com in your local currency are approximate currency conversions for that day forfrom credits to dollars and from dollars to your currency. The actual amounts that your bank or credit-card provider charge you may differ slightly, and may include service and currency-conversion charges.

In the ‘Marketing’ section, we’ve made a small change to accommodate our new, broader service:

An outlet may advertise its book-printing Paperight-related services, and it may refer to Paperight in its marketing messages and materials. The word ‘Paperight’ must be correctly spelled. You may not use the Paperight logo, or try to reproduce it in any form, without the written permission of Paperight.

That’s it. As you can see, we like to keep things simple.

Publisher agreement

Our first change is to add a reference to photocopy-licensing to the ‘Definitions’ section:

Paperight is a service that lets publishers sell licences to registered outlets. These licences allow the outlets to print and sell copies of the Rightsholder’s documents, which Paperight provides to them as watermarked PDFs, and/or allows them to legally photocopy the Rightsholder’s documents under license. Paperight is only one of the channels that a publisher might use to make its works available, and does not claim to be exclusive.

In the ‘Term and termination’ section, some small changes to accommodate photocopy-licensing:

Either party may suspend or terminate this agreement by notifying the other in writing with 14 days notice. If that happens, outstanding earnings owed to the Rightsholder will still be paid according to the Compensation terms below. Watermarked documents and photocopy licences may still be available to print through the Paperight system during the notice period.
Paperight will take reasonable steps to ensure that the Rightsholder’s documents are not available for licensing, download or purchase by outlets or their customers by the termination date.

The main changes are to the ‘Operating policies and procedures’ section, where we now make clear distinctions between our existing print-on-demand service and our new photocopy-licensing service, and explain how you choose to use each one.

Paperight provides print-on-demand distribution and photocopy licensing.

  • Print-on-demand distribution: The Rightsholder will provide documents and document metadata to Paperight for distribution via paperight.com. For distribution to registered outlets, Paperight will resize these documents and place them on new page sizes (such as A4), along with fineprint containing selected details of each licence, including the names of the Rightsholder, the outlet, and the outlet’s customer, and the date of the licence. The Rightsholder may specify which documents should and should not be made available to outlets at any time, and in which countries.
  • Photocopy-licensing: The Rightsholder will provide document metadata to Paperight for listing on paperight.com. The Rightsholder may specify which documents should and should not be made available for licensed photocopying to outlets at any time, and in which countries.

In the metadata for each document, the Rightsholder will elect to allow print-on-demand distribution and/or photocopy licensing.

In the ‘Responsibilities of Rightsholder and Paperight’ section, we’ve added some wording to reflect the difference between print-on-demand and photocopy-licensing in the outlets’ responsibilities:

Customer’s full name, every time: An outlet must provide the customer’s full name (e.g. first and last name) each time it buys a licence. When printing on demand, the customer’s name will then appear on each page of their document, along with a unique tracking code. An outlet may not re-print one customer’s document for another customer.

In the ‘Licences’ section, a phrase for clarity that includes photocopy-licensing:

When a registered outlet requests a licence to print or copy a copyright work (e.g. a book, journal or document) on paperight.com, they are automatically granted a license by the Rightsholder to reproduce and distribute the requested copyright works which the Rightsholder has made available through Paperight.

All done. Thanks for trawling through that. If you have any questions or suggestions, please let us know.

Matrics: get exam practice more cheaply, more easily

If you’re in matric, or have a child in matric, you’re getting nervous about exams. We’d like to help:

1. Zero licence fees on past-exam packs. This means Paperight outlets can now print and sell past exam papers from 2008 to 2012 without paying us a cent. This will mean cheaper exam practice, and no need to buy credits before downloading.

2. Order by email. Find the exam pack you want, pick your nearest and cheapest outlet, and click the ‘Order by email’ button. That will launch an email message in your default email program, prefilled with that product’s details. Just hit send and the outlet will get your request by email.

'Order by email' button screenshot
Click ‘Order by email’ to open a pre-filled email message to the outlet

Good luck to all matrics! If you have any questions, email us or find us on Facebook.

Updates to our publisher agreement

Over the last year, we’ve learned a lot, changed some of the ways we work, and gathered a lot of feedback from publishers about our standard publisher agreement. So it’s time to update the agreement accordingly. From today, the new agreement is live on our site. It’s effective immediately for publishers joining us from today, and takes effect after fourteen days for existing Paperight publishers.

We want to be completely open about our agreement, and give you a chance to go through the changes in detail, should you have the time and patience for that! So here it is, with the changes marked. Wording we’ve removed is struck through, and new wording is in bold. And after each change I’ve included our reasoning for it.

Continue reading

A tweak to our outlet terms

We like our outlet and publisher terms to be as short and sweet as possible. But sometimes we have to add more text just to be crystal clear about something. So, we’ve added one short paragraph to our outlet terms about how you manage those PDF files you download from paperight.com.

Each licence only allows you to print out a document once, and to sell that print-out to a customer. Once you have printed a document, you must delete all copies of the digital file. You may not give or sell the digital file to anyone.

That’s been added to the section on ‘Licences’. As you can see, it doesn’t change anything about the way we or you work, it just makes things absolutely clear. You can read the whole agreement here.

Our new outlet agreement

When we launched the new paperight.com in May last year, our terms for outlets were very, very short and sweet. Essentially, they explained briefly how Paperight works, and the two golden rules for outlets:

  • One fee = one print-out  (for each copy of a document that you print out, you pay a separate licence fee)
  • Customer’s full name, every time (provide the customer’s full name each time you buy a licence.)

It worked because it was simple and clear. Since then, over two hundred people have registered as Paperight outlets, and we’ve received loads of feedback and questions about the way we work. And we realised that we needed to be clearer and more thorough in our outlet terms.

So this week we’ve implemented a new outlet agreement that now applies to all outlets. It doesn’t change anything about the way outlets or we work (so don’t worry, no surprises at all), it only explains things more clearly and thoroughly.

Click here to see the latest outlet agreement.

If you work at an outlet, please take a minute to read through it. It’s still quite short as contracts go, and we’ve kept the language as easy to read as possible (we hate difficult legal language). So it won’t take long at all.

And if you’re a publisher or author, you might be interested in reading it, too, so that you know how our network of outlets will be selling your books.

If you want to chat to us about the agreement, we’re always keen to chat and answer questions, just drop us a line.

Our Amazon experiment

The most nerve-wracking part of building something completely different is the experimenting. You never know what will work till you try it. It’s the part that fails as often as it succeeds. It’s also the fun part.

One of our recent experiments is to integrate Amazon search results into the Paperight site. When you search for a book on Paperight, you’ll see books from Amazon listed below the ones from Paperight.

The question is: why the heck would we send people to another retailer? Firstly, just to see what happens. But we have other more considered reasons, too.

Second, while our catalogue is growing, it’s still small compared to the range of books people need and want. If we don’t have the book you’re looking for, maybe we can help you find it somewhere else. It’s like when you go into a shop for something and they don’t have it, but the friendly assistant points out that the shop across the road has what you need. They’ve sent you to their competitor, but you’re grateful for the friendly help, and you’ll come back here again.

Third, we’re curious to know: if you don’t have Internet access or a credit card, would you let your local Paperight outlet buy a book from Amazon on your behalf? In other words, could our outlets be not only print-on-demand stores but also book-buying pick-up points? Maybe we’ll find out.

Fourth, if anyone does buy something from Amazon after clicking through from Paperight, will we earn enough Amazon affiliate vouchers to buy this for the office? We hope so ;)

We’ll let you know how it goes.